Mental Health & Crisis Intervention (F320) IRS Verified DX Registered 990 on File

COMMUNITY SUPPORT SERVICES INC

EIN: 23-7029146 · AKRON, OH 44311-1026 · United States · FY 2023 Data

3 out of 5 59 / 100 Based on 2+ years of filings

Financial strength (30%) 87/100

Reliability (20%) 55/100

Effectiveness (25%) 88/100

Impact (25%) No data yet

Financial data: FY 2023 · Scored 9/13/2026

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Mission Statement

Community Support Services is a leader in behavioral healthcare for Summit County and the surrounding region. The agency provides, comprehensive, high-quality, cost-effective treatment, rehabilitation, advocacy and support for those living with severe and persistent mental illness.

Financial Overview — FY 2023

$24.9M

Total Revenue

$23.8M

Total Expenses

$23.7M

Net Assets

329

Employees

Revenue Sources

Expense Breakdown

Program Expense Ratio 85.3%

Fundraising Efficiency 0.0%

Operating Reserve 11.93x

Liability-to-Asset 19.7%

Revenue Diversification 57.0%

Executive Compensation $425K

Compared with Peers

FY 2023

Compared with 726 similar organizations (United States, Mental Health & Crisis Intervention, $10M–$100M in expenses), FY 2023.

This organization Middle half of peers (P25–P75) Peer median

Ratio	This org	Peer median	Position (P10 → P90)
Program expense ratio Program expenses / total expenses · higher is better	85.3%	85.0%	P10P90	Above median
Admin expense ratio Management and general / total expenses · lower is better	14.7%	14.2%	P10P90	Below median
Fundraising expense ratio Fundraising expenses / total expenses · lower is better	0.0%	0.0%	P10P90	Top quarter
Fundraising efficiency Fundraising expenses / gross fundraising income · lower is better	0.0%	320.6%	P10P90	Top quarter
Operating reserve Months of expenses covered by net assets · higher is better	11.9 mo	6.2 mo	P10P90	Top quarter
Liabilities to assets Total liabilities / total assets · lower is better	19.7%	32.6%	P10P90	Above median
Revenue concentration Share of revenue from the largest source · lower is better	57.0%	85.4%	P10P90	Top quarter
Revenue growth Year over year revenue growth	-6.0%	7.9%	P10P90
Expense growth Year over year expense growth	13.6%	9.4%	P10P90
Surplus margin Surplus as a share of revenue	4.3%	2.8%	P10P90

Financial History

Year	Revenue	Expenses	Net Assets	Program %	Staff
2023	$24.9M	$23.8M	$23.7M	85.3%	329
2022	$26.5M	$21.0M	$22.6M	84.0%	319
2021	$26.5M	$19.9M	N/A	—	325

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Organization Details

EIN: 23-7029146
State: OH
City: AKRON
ZIP: 44311-1026
Classification: F320
Category: Mental Health & Crisis Intervention
Rating: 3★
Coverage: A
Last Updated: Aug 2026
IRS Ruling Year: 1969
Foundation Code: 15
Form 990: On File

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CharityAI™ rates charities from 0 to 100 using public filings (IRS Form 990 and the equivalent registries outside the US) together with the information the charity itself provides on DonationX. Ratings are recalculated every quarter, without human bias, and shown as stars.

Four pillars

Financial strength30%

Program expense ratio, fundraising efficiency, operating reserves, liabilities and revenue diversification, compared with similar organizations.

Reliability20%

Standing with the registry, filing history, verification and how complete the profile is.

Effectiveness25%

How much goes to programs and how consistently the organization delivers them.

Impact25%

The outcomes the charity reports on DonationX: people served, cost per service and results.

Stars

★★★★★ 80–100 ★★★★☆ 60–79 ★★★☆☆ 40–59 ★★☆☆☆ 20–39 ★☆☆☆☆ 1–19

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The coverage grade (A to D) says how much filing data the score rests on; NONE means there is not enough to rate.
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