UNION STATION HOMELESS SERVICES
Mission Statement
For over 50 years, Union Station Homeless Services has been working to rebuild lives and empower people to find homes for good. We are now the leading agency serving individuals and families who are experiencing homelessness, exiting homelessness or on the brink of homelessness across Northeast Los Angeles and the San Gabriel Valley (SPA 3). Our supportive services extend beyond housing, to meet people where they are with individualized plans to improve their physical, mental, social, and economic conditions and put them on the path toward stability. The five pillars of our work —outreach and intake, interim housing, permanent housing, community integration, and advocacy and community outreach – encompass a broad spectrum of services that provide those we serve with the targeted and comprehensive care they need. Union Station utilizes a Housing First approach in all we do and incorporates harm reduction and trauma-informed care, among other evidence based practices, across all programs.
Financial Overview — FY 2024
Compared with Peers
FY 2024| Ratio | This org | Peer median | Position (P10 → P90) | |
|---|---|---|---|---|
|
Program expense ratio
Program expenses / total expenses
· higher is better
|
75.5% | 87.5% |
P10P90
|
Bottom quarter |
|
Admin expense ratio
Management and general / total expenses
· lower is better
|
20.2% | 11.1% |
P10P90
|
Bottom quarter |
|
Fundraising expense ratio
Fundraising expenses / total expenses
· lower is better
|
4.4% | 0.2% |
P10P90
|
Bottom quarter |
|
Operating reserve
Months of expenses covered by net assets
· higher is better
|
9.5 mo | 6.6 mo |
P10P90
|
Above median |
|
Liabilities to assets
Total liabilities / total assets
· lower is better
|
28.4% | 32.8% |
P10P90
|
Above median |
|
Revenue concentration
Share of revenue from the largest source
· lower is better
|
96.8% | 92.7% |
P10P90
|
Below median |
|
Revenue growth
Year over year revenue growth
|
23.2% | 7.6% |
P10P90
|
|
|
Expense growth
Year over year expense growth
|
12.3% | 6.9% |
P10P90
|
|
|
Surplus margin
Surplus as a share of revenue
|
4.9% | 1.6% |
P10P90
|
Impact
3 programs| Outcome / Program | People Served | Cost / Service | # Completed | Duration |
|---|---|---|---|---|
| People living in interim and permanent housing after experiencing homelessness, cost per day | 1,896 | $25.00 | 1,896 | Per Day |
| Total number of meals served, cost per meal | 3,000 | $3.00 | 521,000 | Per Day |
| Total people assisted along their journey to housing stability in the last year, per day | 3,800 | $25.00 | 3,800 | Per Day |
Financial History
| Year | Revenue | Expenses | Net Assets | Program % | Staff |
|---|---|---|---|---|---|
| 2024 | $41.2M | $39.1M | $30.9M | 75.5% | 364 |
| 2023 | $33.4M | $34.8M | $28.1M | 80.3% | 347 |
| 2022 | $38.0M | $33.8M | $27.9M | 81.5% | 309 |
| 2021 | $60.4M | $28.6M | N/A | — | 238 |
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